Understanding Customers Retrial in Call Centers : Preferences for Service Quality and Service Speed
| Year of publication: |
2020
|
|---|---|
| Authors: | Hu, Kejia |
| Other Persons: | Allon, Gad (contributor) ; Bassamboo, Achal (contributor) |
| Publisher: |
[2020]: [S.l.] : SSRN |
| Subject: | Dienstleistungsqualität | Service quality | Callcenter | Call centre | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
| Description of contents: |
Problem Definition: When ...
|
freely available
| Extent: | 1 Online-Ressource (40 p) |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments September 14, 2016 erstellt |
| Other identifiers: | 10.2139/ssrn.2838998 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012855142