Understanding customers' usage behavior towards online banking services : an integrated risk-benefit framework
Simarpreet Kaur, Sangeeta Arora
| Year of publication: |
2023
|
|---|---|
| Authors: | Kaur, Simarpreet ; Arora, Sangeeta |
| Published in: |
Journal of financial services marketing. - London : Stewart Publ., ISSN 1479-1846, ZDB-ID 2031792-X. - Vol. 28.2023, 1, p. 74-98
|
| Subject: | Behavioral intention | Online banking services (OBS) | Perceived benefit | Perceived risk | Usage behavior | UTAUT2 | Electronic Banking | Electronic banking | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Innovationsakzeptanz | Innovation adoption | Beziehungsmarketing | Relationship marketing | Verbrauchereinstellung | Consumer attitudes | Kundenzufriedenheit | Customer satisfaction |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1057/s41264-022-00140-5 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014251403