Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Ali Gohary, Bahman Hamzelu, Lida Pourazizi, Kambiz Heidarzadeh Hanzaee
| Year of publication: |
July 2016
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|---|---|
| Authors: | Gohary, Ali ; Hamzelu, Bahman ; Pourazizi, Lida ; Hanzaee, Kambiz Heidarzadeh |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 31.2016, p. 182-198
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| Subject: | Co-creation | Ethnics | Perceived justice | Emotions | Perceived value | Post-recovery satisfaction | Behavioral intentions | Mobile Marketing | Emotion | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kognition | Cognition | Gerechtigkeit | Justice | Kundenintegration | Customer integration | Verhaltensökonomik | Behavioral economics | Verbrauchereinstellung | Consumer attitudes |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2016.03.016 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011528630