Understanding emotional reactions for negative services : the impact of efficacy beliefs and stage in process
Year of publication: |
2009
|
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Authors: | Miller, Elizabeth Gelfand ; Luce, Mary Frances ; Kahn, Barbara E. ; Conant, Emily F. |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 12.2009/10, 1, p. 87-99
|
Subject: | Gesundheitsvorsorge | Preventive care | Strahlentherapie | Radiotherapy | Konsumentenverhalten | Consumer behaviour | Patienten | Patients | Emotion | Stress | Work stress | USA | United States |
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