Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario : evidence from the hotel industry in quarantine
Kuo-Yan Wang, Mu-Lan Ma, Jing Yu
Year of publication: |
2021
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Authors: | Wang, Kuo-Yan ; Ma, Mu-Lan ; Yu, Jing |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 15.2021, 2, p. 335-368
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Subject: | Quarantine hotel | Restricted service | Customer satisfaction | Revisit intention | Hotellerie | Hotel industry | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
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