Understanding quality requirements in knowledge intensive service systems
Year of publication: |
2011
|
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Authors: | Wang, Ye ; Sun, Jie ; Zhao, Liping ; Wang, Xinyu ; Yang, Xiaohu |
Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 2072619-3. - Vol. 16.2011, 2, p. 208-221
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Subject: | Digitale Dienste | Web-based service | Dienstleistungsqualität | Service quality | Wissensintensives Unternehmen | Knowledge-intensive industry |
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