Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Year of publication: |
2021
|
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Authors: | Luo, Jian Ming ; Vu, Huy Quan ; Li, Gang ; Law, Chun Hung Roberts |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 98.2021, p. 1-10
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Subject: | Artificial intelligence | Multi-criteria decision making | Robot hotel | Robotic service | Sentiment analysis | TripAdvisor | Künstliche Intelligenz | Roboter | Robot | Hotellerie | Hotel industry | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Emotion | Social Web | Social web | Text |
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