Understanding the conceptualisation and strategies of service recovery processes in service organisations
Sohail Anwar
| Year of publication: |
2023
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|---|---|
| Authors: | Anwar, Sohail |
| Published in: |
International journal of services, economics and management. - Olney : Inderscience, ISSN 1753-0830, ZDB-ID 2418235-7. - Vol. 14.2023, 2, p. 175-197
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| Subject: | banking | complaint handling | customer participation | feedback | service failure | service recovery | social media | SR | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Social Web | Social web | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSEM.2023.131132 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014311637