Understanding the human factor : the key to information systems implementation in service operations
Tauno Kekale; Karen Spens; Kongkiti Phusavat
Year of publication: |
2011
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Authors: | Kekale, Tauno ; Spens, Karen ; Phusavat, Kongkiti |
Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828X. - Vol. 3.2011, 4, p. 446-458
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