Understanding the lean voice of the customer
Year of publication: |
2012
|
---|---|
Authors: | Found, Pauline ; Harrison, Richard |
Published in: |
International Journal of Lean Six Sigma. - Emerald Group Publishing Limited, ISSN 2040-4174, ZDB-ID 2553041-0. - Vol. 3.2012, 3, p. 251-267
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Lean supply chain management | Voice of the customer | Customer expectations | Lean production | Supply chain management | Consumer behaviour | Customer satisfaction |
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