Understanding the mediated moderating role of customer expectations in the customer satisfaction model : the case of casinos
IpKin Anthony Wong; Leonardo (Don) A. N. Dioko
| Year of publication: |
2013
|
|---|---|
| Authors: | Wong, IpKin Anthony ; Dioko, Leonardo (Don) A. N. |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 36.2013, p. 188-199
|
| Subject: | Glücksspiel | Gambling | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Erwartungsbildung | Expectation formation | Theorie | Theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009736212