Understanding the normative expectations of customers toward Buddhism-themed hotels : a revisit of service quality
Kam Hung and Sha Wang (School of Hotel and Tourism Management, Hong Kong Polytechnic University, Hong Kong) and Chaohua Tang (Shanghai Supreme Hotel Management Co. Ltd, Shanghai, China)
| Year of publication: |
2015
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|---|---|
| Authors: | Hung, Kam ; Wang, Sha ; Tang, Chaohua |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 27.2015, 7, p. 1409-1441
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| Subject: | China | Service quality | Religious tourism | Theming | Buddhism-themed hotels | Normative expectation | Tourism | Dienstleistungsqualität | Hotellerie | Hotel industry | Tourismus | Kundenzufriedenheit | Customer satisfaction | Tourismuswirtschaft | Tourism industry | Erwartungsbildung | Expectation formation | Religion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-12-2012-0264 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011473834