Understanding the "service" component of application service provision : an empirical analysis of satisfaction with ASP services
Year of publication: |
2006
|
---|---|
Authors: | Susarla, Anjana ; Barua, Anitesh ; Whinston, Andrew B. |
Published in: |
Information systems outsourcing : enduring themes, new perspectives and global challenges ; with 71 tables. - Berlin : Springer, ISBN 3-540-34875-1. - 2006, p. 481-521
|
Subject: | Schätzung | Estimation | Welt | World | Digitale Dienste | Web-based service | Kundenzufriedenheit | Customer satisfaction |
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