Updating service operations
Joanne S. Sulek and Rhonda L. Hensley
| Year of publication: |
2010
|
|---|---|
| Authors: | Sulek, Joanne S. ; Hensley, Rhonda L. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 20.2010, 5, p. 475-489
|
| Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Gastronomie | Restaurant industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008662225