USAA : organizing for innovation and superior customer service
Jeanne W. Ross and Cynthia M. Beath
| Year of publication: |
2010
|
|---|---|
| Authors: | Ross, Jeanne W. ; Beath, Cynthia Mathis |
| Publisher: |
Cambridge, Mass. : MIT Sloan School of Management |
| Subject: | USA Archery | Innovation | Kundenservice | Customer service | USA | United States | Beziehungsmarketing | Relationship marketing |
| Extent: | Online-Ressource (18 S., 727,1 KB) graph. Darst. |
|---|---|
| Series: | Sloan working papers. - Cambridge, Mass. : [Verlag nicht ermittelbar], ZDB-ID 2446924-5. - Vol. 4937-11 Working papers / Center for Information Systems Research, CISR. - Cambridge, Mass., ZDB-ID 2447748-5. - Vol. 382 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Arbeitspapier ; Working Paper ; Graue Literatur ; Non-commercial literature |
| Language: | English |
| Notes: | Systemvoraussetzungen: Acrobat Reader |
| Other identifiers: | hdl:1721.1/68555 [Handle] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009489343