Use of Quality Tools and Techniques in Services
Year of publication: |
2003
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Authors: | Herbert, David ; Curry, Adrienne ; Angel, Leon |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 23.2003, 4, p. 61-80
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