User compensation as a data breach recovery action : an investigation of the Sony PlayStation Network breach
Year of publication: |
September 2017
|
---|---|
Authors: | Goode, Sigi ; Hoehle, Hartmut ; Venkatesh, Viswanath ; Brown, Susan A. |
Published in: |
Management information systems : mis quarterly. - Minneapolis, MN : Carlson School of Management, University of Minnesota, ISSN 0276-7783, ZDB-ID 405089-7. - Vol. 41.2017, 3, p. 703-727
|
Subject: | Data breach | security | service recovery | compensation | Sony | Datensicherheit | Data security | IT-Kriminalität | IT crime | Beschwerdemanagement | Complaint management | Datenschutz | Data protection | Dienstleistungsqualität | Service quality |
-
Why you should care about the Target data breach
Manworren, Nathan, (2016)
-
E-Consumer Complaints, Trends and Consumer Protection in a Cyber Era at Global Level
Mariappan, Selvarani, (2019)
-
Data breaches in the age of surveillance capitalism : do disclosures have a new role to play?
Andrew, Jane, (2023)
- More ...
-
Goode, Sigi, (2020)
-
Hoehle, Hartmut, (2022)
-
Customers’ tolerance for validation in omnichannel retail stores
Hoehle, Hartmut, (2018)
- More ...