User Guides, Manuals, and Technical Writing : A Guide to Professional English

Part I. Structure and Content of a Manual -- Title, Table of Contents, About, Introduction, Product Overview, What's in the Box -- Key Features -- Installation: Getting Started -- Instructions: Procedures -- Troubleshooting -- Warnings and Recommendations -- Updates, Warranty, Contact Details -- Part II. Writing Clearly, Concisely and Unambiguously -- Writing from a Reader Perspective -- Avoiding Redundancy and Long Sentences -- Word Order -- Terminology -- Avoiding Ambiguity -- Automatic Translation -- Part III. Layout and Order of Information -- Layout -- Headings -- Punctuation -- Capitalization -- Abbreviations and Acronyms -- Bullets -- Figures, Tables and Captions -- Dates and Numbers -- Giving Examples -- Referencing -- Spelling -- Part IV. Typical Mistakes -- Comparisons -- Definite Article (The), Indefinite Article (A, An), One -- Genitive -- Infinitive vs. Gerund -- Negotiations -- Passive vs. Active -- Pronouns -- Vocabulary.