Using a modified SERVQUAL approach to assess the quality of supply chain services in Greek online supermarkets
Year of publication: |
2021
|
---|---|
Authors: | Mitropoulou, Anastasia D. ; Tsoulfas, Giannis T. |
Published in: |
Logistics. - Basel : MDPI AG, ISSN 2305-6290, ZDB-ID 2908937-2. - Vol. 5.2021, 4, Art.-No. 69, p. 1-17
|
Subject: | B2C | e-shopping | Greece | last mile | logistics | service quality | SERVQUAL | supermarket | supply chain | Griechenland | Dienstleistungsqualität | Service quality | Lieferkette | Supply chain | Lebensmitteleinzelhandel | Food retailing | Qualitätsmanagement | Quality management | Logistik | Logistics | Online-Handel | Online retailing | Logistikdienstleister | Logistics provider |
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