Using codebeamer to manage knowledge in an IT consulting and system integration company

Technological change and high competitiveness are essential for organisations in today’s fast-paced society. Information and knowledge assets thus need to be current and easily accessible. With implementing core knowledge processes such as identification and accumulation, msg systems ag - a medium-sized IT and consulting company - introduced a knowledge management system with the aim to externalise implicit knowledge. Implicit knowledge is intuitive knowledge that is generally gained through personal experience [Nonaka and Takeuchi 1995]. In this regard Probst et al.’s (2006) knowledge process concept helped identify and adapt these processes. The core knowledge processes were then implemented by the Codebeamer system, an OpenSource collaboration platform based on wiki technology. The system’s development was continuously adopted and improved by using a prototype-specific approach since its productive start two years ago. This paper describes this implementation project for a knowledge management system (KMS) in an IT consulting and system integration company. -- Knowledge management system ; knowledge processes ; knowledge goals ; IT industry ; OpenSource ; Codebeamer