Using critical incident technique (CIT) to capture the voice of the student
Year of publication: |
2009
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Authors: | Douglas, Jacqueline A. ; Mcclelland, Robert ; Davies, John ; Sudbury, Lyn |
Published in: |
The TQM magazine : the international bi-monthly for total quality management. - Bradford : Emerald, ISSN 0954-478X, ZDB-ID 10941800. - Vol. 21.2009, 4, p. 305-318
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