Using data envolpment analysis to assess effectiveness of the processes at the university with performance indicators of quality
Year of publication: |
2010
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Authors: | Ramón, Nuria ; Ruiz, José L. ; Sirvent, Inmaculada |
Published in: |
International journal of operations and quantitative management : IJOQM. - Houston, Tex. : INFOMS, ISSN 1082-1910, ZDB-ID 1290624-4. - Vol. 16.2010, 1, p. 87-103
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Subject: | Hochschule | Higher education institution | Qualitätsmanagement | Quality management | Wirtschaftsindikator | Economic indicator | USA | United States | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement |
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