Using fuzzy analytic hierarchy process to evaluate service performance of a travel intermediary
Year of publication: |
2009
|
---|---|
Authors: | Lin, Chin-tsai ; Lee, Chuan ; Chen, Wen-yu |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 29.2009, 3/4, p. 281-296
|
Subject: | Fuzzy-Set-Theorie | Fuzzy sets | AHP-Verfahren | AHP approach | Dienstleistungsqualität | Service quality | Reisevermittler | Travel agency | Taiwan |
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