Using fuzzy number for measuring quality of service in the hotel industry
Year of publication: |
2007
|
---|---|
Authors: | Benítez, Juan Manuel ; Martín, Juan Carlos ; Román, Concepción |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 28.2007, 2, p. 544-555
|
Subject: | Kanarische Inseln | Canary Islands | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Messung | Measurement | Fuzzy-Set-Theorie | Fuzzy sets |
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