Using importance ratings to create an information service quality measure
Year of publication: |
2010
|
---|---|
Authors: | Landrum, Hollis T. ; Prybutok, Victor R. ; Peak, Daniel A. ; Qin, Hong |
Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 2178797-9. - Vol. 6.2010, 3/4, p. 295-307
|
Subject: | Ingenieurwissenschaft | Engineering | Wissenschaftliche Bibliothek | Academic library | Informationsdienstleistung | Information services | Dienstleistungsqualität | Service quality |
-
Research on the transition of the service mechanism of the university library
Wang, Ke, (2011)
-
Friedrich, Reinhold, (2008)
-
Pipp, Eveline, (2008)
- More ...
-
Using importance ratings to create an information service quality measure
Landrum, Hollis T., (2010)
-
Service quality in the USA and mainland China's fast-food restaurants
Qin, Hong, (2009)
-
UCPERF : an urgent care patient satisfaction instrument
Qin, Hong, (2014)
- More ...