Using machine learning and probabilistic frameworks to enhance incident and problem management : automated ticket classification and structuring
Year of publication: |
2015
|
---|---|
Authors: | Sailer, Anca ; Mahindru, Ruchi ; Song, Yang ; Wei, Xing |
Published in: |
Maximizing management performance and quality with service analytics. - Hershey, Pa. : Business Science Reference, ISBN 978-1-4666-8496-6. - 2015, p. 259-298
|
Subject: | IT-Management | IT management | Störungsmanagement | Disruption management | Unternehmensarchitektur | Enterprise architecture | Sequentielle Entscheidung | Sequential decision making | Klassifikation | Classification |
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