Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic
Chengyu Liu, Yan Li, Mingjie Fang, Feng Liu
| Year of publication: |
2023
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|---|---|
| Authors: | Liu, Chengyu ; Li, Yan ; Fang, Mingjie ; Liu, Feng |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 17.2023, 2, p. 449-476
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| Subject: | COVID-19 | Machine learning | Online healthcare platforms | Service satisfaction | Künstliche Intelligenz | Artificial intelligence | Coronavirus | Kundenzufriedenheit | Customer satisfaction | Gesundheitsversorgung | Health care | Dienstleistungsqualität | Service quality | Gesundheitswesen | Health care system | Digitale Plattform | Digital platform | Epidemie | Epidemic | Online-Handel | Online retailing | Social Web | Social web | Digitale Dienste | Web-based service |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-023-00535-x [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014333823