Using a Recognition and Reward Initiative to Improve Service Quality : A Quasi-Experimental Field Study in a Public Higher Education Institution
Year of publication: |
2016
|
---|---|
Authors: | Brandwein, Ann Cohen ; Kopelman, Richard ; Gardberg, Naomi A. |
Publisher: |
[S.l.] : SSRN |
Subject: | Dienstleistungsqualität | Service quality | Hochschule | Higher education institution | Leistungsanreiz | Performance incentive |
Extent: | 1 Online-Ressource (7 p) |
---|---|
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Public Personnel Management Volume 40 No. 2 Summer 2011 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments July 1, 2011 erstellt |
Classification: | M12 - Personnel Management |
Source: | ECONIS - Online Catalogue of the ZBW |
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