Using Service Incidents to Identify Quality Improvement Points
Year of publication: |
1994
|
---|---|
Authors: | Lockwood, Andrew |
Published in: |
International Journal of Contemporary Hospitality Management. - MCB UP Ltd, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 6.1994, 1/2, p. 75-80
|
Publisher: |
MCB UP Ltd |
Subject: | Customer care | Hospitality industry | Organizational change | Quality circles | TQM |
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