Using time motion study to identify the determinants of patient satisfaction and impact of long appointment wait time : an empirical case of radiology department
Year of publication: |
2022
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Authors: | Dhaliwal, Amandeep |
Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 41.2022, 1/2, p. 203-223
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Subject: | CAPA | corrective and preventive action | patient satisfaction | productivity | RCA | regression analysis | root cause analysis | time motion study | waiting time | Gesundheitsversorgung | Health care | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Zeit | Time | Zeitverwendung | Time use |
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