Using visual analytics to diagnose productivity and quality issues on IT service pools
Victor Cavalcante; Heloisa Candello; Claudio Pinhanez; Alan Braz; Franklin Amorin; Nelson Nauata
| Year of publication: |
2015
|
|---|---|
| Authors: | Cavalcante, Victor ; Candello, Heloisa ; Pinhanez, Claudio ; Braz, Alan ; Amorin, Franklin |
| Published in: |
Maximizing management performance and quality with service analytics. - Hershey, Pa. : Business Science Reference, ISBN 978-1-4666-8496-6. - 2015, p. 207-232
|
| Subject: | IT-Dienstleister | IT service provider | Störungsmanagement | Disruption management | Produktivität | Productivity | Qualitätsmanagement | Quality management | Visualisierung | Visualization |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011407916