Using volume flexible strategies to improve customer satisfaction and performance in health care services
| Year of publication: |
2008
|
|---|---|
| Authors: | Powers, Thomas L. ; Jack, Eric P. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 22.2008, 2-3, p. 188-197
|