Utilisation of emotional intelligence in the retail banking sector : a preliminary model for Lebanon
Year of publication: |
2018
|
---|---|
Authors: | Al Khoury, Grace ; Thrassou, Alkis ; Kaufmann, Hans Rüdiger |
Published in: |
Global business & economics review. - Olney, Bucks : Inderscience Enterprises, ISSN 1097-4954, ZDB-ID 2054200-8. - Vol. 20.2018, 5/6, p. 582-601
|
Subject: | emotional intelligence | culture | retail banking | Lebanon | Privatkundengeschäft | Personal banking | Libanon | Intelligenz | Intelligence | Emotion |
-
The requisite role of emotional intelligence in customer service in the retail banking sector
Al Khoury, Grace, (2023)
-
Exploring the Dimensions of Emotional Intelligence in the Lebanese Family Firms
El-Chaarani, Hani, (2021)
-
Emotional intelligence and career outcomes : evidence from Lebanese banks
Al Ahmad, Sherine, (2017)
- More ...
-
The requisite role of emotional intelligence in customer service in the retail banking sector
Al Khoury, Grace, (2023)
-
The role of online brand community engagement on positive or negative self-expression word-of-mouth
Loureiro, Sandra Maria Correia, (2018)
-
Kaufmann, Hans Rüdiger, (2008)
- More ...