Utilizing and managing commerce and services online

Mehdi Khosrow-Pour [ed.]

"This book provides comprehensive coverage and understanding of the social, cultural, organizational, and cognitive impacts of e-commerce technologies and advances in organizations around the world. E-commerce strategic management, leadership, organizational behavior, development, and employee ethical issues are only a few of the challenges presented in this all-inclusive work" - Provided by publisher

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Year of publication:	c 2007
Other Persons:	Khosrowpour, Mehdi (contributor)
Publisher:	Hershey, Pa. [u.a.] : Cybertech Publ.
Subject:	Electronic Commerce \| E-commerce \| Internet \| Kundenservice \| Customer service \| Beziehungsmarketing \| Relationship marketing \| Technischer Fortschritt \| Technological change \| Strategisches Management \| Strategic management \| Verhalten in Organisationen \| Organizational behaviour
Description of contents:	Table of Contents [gbv.de] ; Table of Contents [loc.gov]

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Extent:	XII, 351 S. Ill., graph. Darst. 26 cm
Type of publication:	Book / Working Paper
Type of publication (narrower categories):	Sammelwerk ; Collection of articles of several authors
Language:	English
Notes:	Includes bibliographical references and index. - Enth. 15 Beitr. Managing online customer service operations / David BarnesFirm value effects of web site redesign / Raquel Benbunan-Fich, Eliezer M. Fich -- Jurisdiction in B2C e-commerce dispute within European Union / Ong Ching Eang -- Failures of B2C retailing : a services industry view / Anil M. Pandya, Nikhilesh Dholakia -- Inducing online trust in e-commerce : empirical investigations on web design factors / Ye Diana Wang, Henry H. Emurian -- Public perception : a newspaper medium perspective : e-commerce in Australian manufacturing (revisited) / Jing Gao -- Netrepreneur simulation : the development of realism in virtual e-entrepreneurship learning / Salim Jiwa, Dawn Lavelle, Arjun Rose. Managing online customer service operations / David Barnes -- Firm value effects of web site redesign / Raquel Benbunan-Fich, Eliezer M. Fich -- Jurisdiction in B2C e-commerce dispute within European Union / Ong Ching Eang -- Failures of B2C retailing : a services industry view / Anil M. Pandya, Nikhilesh Dholakia -- Inducing online trust in e-commerce : empirical investigations on web design factors / Ye Diana Wang, Henry H. Emurian -- Public perception : a newspaper medium perspective : e-commerce in Australian manufacturing (revisited) / Jing Gao -- Netrepreneur simulation : the development of realism in virtual e-entrepreneurship learning / Salim Jiwa, Dawn Lavelle, Arjun Rose
ISBN:	1-59140-932-2 ; 1-59140-933-0 ; 1-59140-934-9 ; 978-1-59140-932-8 ; 978-1-59140-933-5 ; 978-1-59140-934-2
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10003383475