Utilizing performance measurement to modernize the Greek public sector

Purpose – In the context of the Greek public sector, the purpose of this paper is to investigate the factors under which performance management and measurement systems (PMMS) work in a functional way and push through the modernization process. Design/methodology/approach – The paper presents the results of a qualitative research undertaken in the Greek public administration. The STAIR (strategy, targets, assignment, implementation, results) model was used as a conceptual tool for critical reflection on the issue of performance management and measurement. Findings – The qualitative research identified three groups of factors to be important in turning the PMS from a symbolic exercise to an effective tool for administrative reform: the cognitive, the behavioral and the ethical elements of the PMS. The quantitative approach specified the nature of these three groups of factors and revealed 11 factors in total that play crucial roles in the organizational success. Originality/value – The paper helps researchers and practitioners to better understand the dynamic nature of performance measurement and highlights the need to view the PMS as a vehicle for critical reflection, questioning and challenging all the aspects of the organization rather than a mechanistic instrument for control.