Validating service quality (SERVQUAL) in healthcare : measuring patient satisfaction using their perceptions in Jordan
Mohammed Shaker Ibrahim
| Year of publication: |
2020
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| Authors: | Ibrahim, Mohammed Shaker |
| Published in: |
Journal of information & knowledge management : JIKM. - Singapore : IKMS, ISSN 0219-6492, ZDB-ID 2225563-1. - Vol. 19.2020, 1, p. 2040021-1-2040021-13
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| Subject: | Patient's satisfaction | service qualityquality of care | gap in service | Jordan | health care | emergency department | validity of service | SERVQUAL | patient perceptions | Dienstleistungsqualität | Service quality | Jordanien | Gesundheitsversorgung | Health care | Patienten | Patients | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital | Gesundheitswesen | Health care system | Messung | Measurement | Notaufnahme | Emergency department |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1142/S0219649220400213 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012292689