Validation of a scale for measuring problems in internet banking and their effect on customer satisfaction
Year of publication: |
December 2015
|
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Authors: | George, Ajimon ; Kumar, G. S. Gireesh |
Published in: |
Vision : the journal of business perspective. - Gurgaon, ISSN 0972-2629, ZDB-ID 2436323-6. - Vol. 19.2015, 4, p. 312-323
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Subject: | Internet Banking | Perceived Ease of Use | Perceived Usefulness | Self-Service Banking Technology | Technology Acceptance Model | Internet | Electronic Banking | Electronic banking | Kundenzufriedenheit | Customer satisfaction | Innovationsakzeptanz | Innovation adoption | Konsumentenverhalten | Consumer behaviour | Selbstbedienung | Self-service | Dienstleistungsqualität | Service quality |
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