Value co-creation in high-involvement services : the animal healthcare sector
Year of publication: |
2017
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Authors: | Pyatt, Alison Z. ; Wright, Gillian H. ; Walley, Keith E. ; Bleach, Emma |
Published in: |
International journal of retail & distribution management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-0552, ZDB-ID 1026884-4. - Vol. 45.2017, 5, p. 518-531
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Subject: | Value co-creation | Service delivery | Service quality | Value | Animal health sector | Gesundheitswesen | Health care system | Dienstleistungsqualität | Betriebliche Wertschöpfung | Value creation | Kundenintegration | Customer integration | Gesundheitsversorgung | Health care | Dienstleistung | Services |
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