Value, satisfaction, loyalty and retention in professional services
Year of publication: |
2009
|
---|---|
Authors: | Trasorras, Rene ; Weinstein, Art ; Abratt, Russell |
Published in: |
Marketing Intelligence & Planning. - Emerald Group Publishing Limited, ISSN 1758-8049, ZDB-ID 2023533-1. - Vol. 27.2009, 5, p. 615-632
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer satisfaction | Customer loyalty | Professional services | United States of America |
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