Viom Networks : Transformation and the Next Phase

Between 2012 and 2015, Viom Networks Limited (Viom), India's largest independent telecommunications tower company, transformed its business from a position of near financial ruin to one of sustainable profitability. Viom's journey demonstrated how suitable initiatives, supported by relevant leadership, can bring about remarkable improvement in a company. When American Tower Corporation (the world's largest independent tower company) acquired a 51 per cent stake in Viom, it brought unexpected change. Further, the dynamism of the telecom industry presented challenges and opportunities that could bring about significant changes for the company into fiscal year 2016/17 and onwards. In its upcoming phases, Viom wanted to focus on predicting the next technological breakthrough and enabling growth ahead of the industry curve. How would Viom deal with these challenges?Learning Objective: This case is designed for students of postgraduate programs in management. It may be included in advanced-level courses on strategy and strategic human resource management. Students are required to have a basic knowledge of strategy and human resource management to discuss the case. After completion of the case, students will be able todiscuss how a company can transform its business using “best fit” approaches; determine how leadership plays an important role in any transformation; and evaluate how an upcoming merger and industry dynamism can pose challenges for a company.Issues: Business transformation, human resources, leadership, culture, turnaround, telecommunications.Disciplines: General Management/Strategy, International Industries: Information, Media & Telecommunications,Setting: India, Large, 2012-2015 Intended Audience: MBA/Postgraduat