Virtual agents in the public service : examining citizens' value-in-use
Year of publication: |
2024
|
---|---|
Authors: | Scutella, Maryanne ; Plewa, Carolin ; Reaiche, Carmen |
Published in: |
Public management review. - London : Routledge, ISSN 1471-9045, ZDB-ID 2094887-6. - Vol. 26.2024, 1, p. 73-88
|
Subject: | e-government | value co-creation | value-in-use | virtual agent | E-Government | E-government | Kundenintegration | Customer integration | Betriebliche Wertschöpfung | Value creation | Öffentliche Dienstleistung | Public services | Virtuelle Realität | Virtual reality | Virtuelle Organisation | Virtual organization | Social Web | Social web | Electronic Commerce | E-commerce |
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