Visitors' experience, mood and satisfaction in a heritage context: evidence from an interpretation center
Year of publication: |
2008
|
---|---|
Authors: | Rojas, Carmen de ; Camarero, Carmen |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 29.2008, 3, p. 525-537
|
Subject: | Internationaler Tourismus | International tourism | Museum | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Emotion | Kognition | Cognition | Spanien | Spain |
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