Vocalizing search : how voice technologies alter consumer search processes and satisfaction
Year of publication: |
2023
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Authors: | Melumad, Shiri |
Published in: |
Journal of consumer research : JCR ; an interdisciplinary journal. - Oxford : Oxford Univ. Press, ISSN 1537-5277, ZDB-ID 2063374-9. - Vol. 50.2023, 3, p. 533-553
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Subject: | voice technology | consumer search | modality effects | customer satisfaction | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Suchtheorie | Search theory | Informationskosten | Information costs | Technischer Fortschritt | Technological change |
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