Voices from higher up the ladder : exploring the team leader role in call centres
Anthony McDonnell, Julia Connell, Zeenobiyah Hannif and John Burgess
| Year of publication: |
2013
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|---|---|
| Authors: | McDonnell, Anthony ; Connell, Julia ; Hannif, Zeenobiyah ; Burgess, John |
| Published in: |
New technology, work and employment. - Oxford : Blackwell, ISSN 0268-1072, ZDB-ID 722783-8. - Vol. 28.2013, 2, p. 145-159
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| Subject: | call centres | team leaders | line managers | front-line employees | coaching | performance management | training | Arbeitsgruppe | Team | Callcenter | Call centre | Führungskräfte | Managers | Coaching | Führungskräfteentwicklung | Leadership development | Personalführung | Leadership | Führungsstil | Leadership style | Personalentwicklung | Human resource development | Performance-Management | Performance management | Personalmanagement | Human Resource Management | Mittleres Management | Middle management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010210501