Wait-time predictors for customer service systems with time-varying demand and capacity
Year of publication: |
2011
|
---|---|
Authors: | Ibrahim, Rouba ; Whitt, Ward |
Published in: |
Operations research. - Catonsville, MD : INFORMS, ISSN 0030-364X, ZDB-ID 123389-0. - Vol. 59.2011, 5, p. 1106-1118
|
Subject: | Theorie | Theory | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing |
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