Walk a mile in their shoes : perspective-taking as an intervention for difficult customer interactions
Year of publication: |
2022
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Authors: | Lee, Lindsey |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 46.2022, 2, p. 296-319
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Subject: | affective event theory | emotional labor | human resources | perspective taking |
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