What counts as an apology? : exploring stakeholder perceptions in a hypothetical organizational crisis
Year of publication: |
May 2018
|
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Authors: | Bentley, Joshua M. |
Published in: |
Management communication quarterly : an international journal. - Newbury Park, Calif. : Sage Publications, ISSN 1552-6798, ZDB-ID 2068864-7. - Vol. 32.2018, 2, p. 202-232
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Subject: | apology | crisis communication strategies | crisis management | organizational communication | Krisenmanagement | Crisis management | Öffentlichkeitsarbeit | Public relations | Stakeholder | Interne Kommunikation | Internal communication |
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