What determines patient loyalty in health services? : an analysis to assist service quality management
Lucas Ambrósio Bezerra de Oliveira, Andre Philippi Gonzaga de Albuquerque, Raíssa Corrêa de Carvalho and Denise Dumke de Medeiros
| Year of publication: |
2022
|
|---|---|
| Authors: | Oliveira, Lucas Ambrósio Bezerra de ; Albuquerque, André Philippi Gonzaga de ; Carvalho, Raíssa Souto Maior Corrêa de ; Medeiros, Denise Dumke de |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 33.2022, 12, p. 1403-1421
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| Subject: | clustering | discriminant analysis | healthcare service | patient loyalty | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | Patienten | Patients | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2021.1960500 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013352681