What enhances service delivery in public hospitals in Kenya? : the role of total quality management practices
Year of publication: |
2022
|
---|---|
Authors: | Wandie, Rebecca Wangare ; Muathe, Stephen |
Subject: | Total Quality Management | Employees’ participation | Adoption of Technology | Continuous Improvement | Client Focus | Service delivery | dynamic capability | Kenya | Kenia | Qualitätsmanagement | Quality management | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Öffentliche Dienstleistung | Public services | Dienstleistungssektor | Service industry |
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