What fuzzy requests bring to frontline employees : an absorptive capacity theory perspective
Year of publication: |
2022
|
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Authors: | Li, Xiaodong ; Liu, Zibing ; Ren, Ai ; Gong, Bengang |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 67.2022, p. 1-11
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Subject: | Absorptive capacity theory | Fuzzy requests | Performance | Service innovation | Fuzzy-Set-Theorie | Fuzzy sets | Dienstleistungssektor | Service industry | Absorption | Kapazitätsplanung | Capacity planning | Wissenstransfer | Knowledge transfer | Innovation |
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